dg66 Privacy Policy

1. Introduction

dg66 is committed to protecting the privacy and security of every person who uses our platform. This Privacy Policy describes how dg66 collects, uses, stores, and shares personal information when you access or use the dg66 website and related services. It applies to all registered account holders and visitors to the dg66 platform, including those accessing from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other parts of Bangladesh.

By creating an account with dg66 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account. This Privacy Policy should be read together with dg66's Terms & Conditions, which govern your overall use of the platform.

2. Information We Collect

dg66 collects personal information in several ways: directly from you when you register, make a deposit or withdrawal, or contact support; automatically when you use the platform; and from third-party sources where required for identity verification or fraud prevention. The categories of personal data we collect include:

• Identity information: full name, date of birth, nationality, and government-issued identification numbers provided during registration or KYC verification.
• Contact information: email address, phone number, and residential address. These are used for account communication, identity verification, and support.
• Financial information: deposit and withdrawal transaction records, payment method details (such as bKash wallet number or Nagad account number), and account balance history. Full payment card numbers are never stored by dg66.
• Gaming activity data: betting history, game session logs, wagering patterns, bonus usage, and responsible gaming tool activations. This data is used to personalise your experience and to meet our responsible gaming obligations.
• Technical and device data: IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data is collected automatically when you access the platform and is used for security monitoring, fraud detection, and platform optimisation.

We collect only the minimum personal data necessary to provide you with a safe, compliant, and personalised betting experience. We do not collect sensitive personal data such as racial origin, religious beliefs, or medical information unless specifically required by law.

3. How We Use Your Information

dg66 uses the personal data we collect for the following purposes. Each use is grounded in a legitimate purpose, a contractual necessity, or a legal obligation:

• Account creation and management: to register your account, verify your identity, process deposits and withdrawals, and maintain your account in good standing.
• Service delivery: to provide access to sports betting markets (including BPL, IPL, and T20 World Cup), live casino tables, slots, crash games, and all other dg66 platform features.
• Customer support: to respond to your enquiries, process complaints, and resolve disputes relating to your account or transactions.
• Responsible gaming compliance: to monitor gaming behaviour and identify signs of problem gambling, to apply deposit limits and self-exclusion measures requested by players, and to fulfil our duty of care obligations.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited activities. This includes automated analysis of transaction and session data.
• Marketing communications (with consent): to send you information about dg66 promotions, bonuses, and new game launches where you have opted in. You can withdraw this consent at any time through your account settings or by contacting [email protected].

4. Legal Basis for Processing

dg66 processes your personal data only where a valid legal basis exists. The legal bases we rely on are:

• Contract performance: processing that is necessary to fulfil the contract between you and dg66, including account registration, service access, and financial transaction processing.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and responsible gaming regulations.
• Legitimate interests: processing carried out for dg66's legitimate business interests, including fraud prevention, platform security, and improving user experience, where such interests are not overridden by your rights and interests.
• Consent: processing based on your explicit consent, such as sending promotional communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Cookies and Tracking Technologies

dg66 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that allow us to recognise returning users, maintain session states, and analyse how the platform is used. The types of cookies dg66 uses include:

• Essential cookies: required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that help detect fraudulent access. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to understand how users navigate the platform, which features are most used, and where users encounter difficulties. This data is aggregated and anonymised before analysis and is never sold.
• Preference cookies: used to remember your settings and preferences, such as your selected language, displayed odds format, and notification preferences, so you do not need to reconfigure them on each visit.

You can manage cookie preferences through your device's browser settings. Note that disabling essential cookies will affect your ability to log in and use core platform features. dg66 does not support third-party advertising cookies or cross-site tracking for advertising purposes.

6. Sharing Your Information

dg66 does not sell, rent, or trade your personal information to third parties. We may share your personal data with third parties only in the following limited circumstances:

• Payment processors and financial institutions: when you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the relevant transaction data is shared with that payment provider solely to process your transaction. Payment providers operate under their own privacy policies and are independently responsible for the data they process.
• Identity verification and KYC providers: to comply with our legal obligations, dg66 may share identity and document data with third-party KYC service providers for the purpose of verifying your identity. These providers are contractually bound to use the data only for that purpose.
• Game software providers: when you play games powered by third-party providers such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi, your session data (such as game round ID and stake amount) is shared with that provider to operate the game. Game providers do not receive your full profile or payment details.
• Law enforcement and regulatory authorities: dg66 may disclose personal data to law enforcement agencies, regulatory bodies, or government authorities where required by applicable law, a court order, or a lawful regulatory request. dg66 will, where permitted by law, notify you of such a request before disclosing your data.

In all cases where dg66 shares data with third-party service providers, those providers are required to process data only for the specified purpose, to maintain appropriate technical and organisational security measures, and to comply with applicable data protection law. dg66 does not transfer your personal data to countries outside your region without ensuring adequate protections are in place.

7. Data Retention

dg66 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to provide services under your account, to comply with legal and regulatory retention obligations, and to resolve any disputes or enforce our agreements. Account data and transaction records are generally retained for a minimum period required by applicable law following account closure. After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

Gaming activity logs used solely for responsible gaming monitoring may be retained for shorter periods in anonymised form. Marketing consent records are retained for as long as your account remains active or until you withdraw consent, whichever is sooner. If you have questions about specific retention periods applicable to your data, please contact us at [email protected].

8. Data Security

dg66 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the dg66 platform; secure, access-controlled data storage environments; regular security assessments and penetration testing; two-factor authentication options for registered accounts; and staff training on data handling and privacy obligations.

While dg66 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, dg66 will notify affected users and relevant authorities in accordance with applicable law. You are responsible for keeping your own login credentials confidential and for logging out of the platform on shared devices.

9. Your Privacy Rights

dg66 respects your rights over your personal data. Subject to applicable law, you have the following rights regarding the personal information we hold about you:

• Right of access: you may request a copy of the personal data dg66 holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: if the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly through your account settings.
• Right to erasure: in certain circumstances, you may request that dg66 delete your personal data. This right is subject to legal and regulatory retention obligations — dg66 may be required by law to retain certain records even after account closure.
• Right to restrict processing: you may request that dg66 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to withdraw consent: where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact dg66 at [email protected]. We will respond to all verifiable requests within a reasonable timeframe. We may need to verify your identity before processing your request, to ensure we disclose data only to the account holder to whom it belongs.

10. Third-Party Services and Links

The dg66 platform integrates games and services from third-party software providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you engage with games or features delivered by these providers, your interaction data is processed by them under their own terms and privacy policies. dg66 is not responsible for the data practices of these third-party providers, although we select partners who meet high standards of data security and compliance.

Payment services on dg66 are facilitated by third-party payment providers including bKash, Nagad, Rocket, Upay, and card networks Visa and Mastercard. Transactions processed through these providers are subject to the privacy policies of those providers. dg66 encourages you to review the privacy policy of any third-party service you use in connection with the dg66 platform.

11. Children's Privacy

The dg66 platform is strictly intended for adults aged 21 and above. dg66 does not knowingly collect, process, or store personal data relating to individuals under the age of 21. If dg66 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered an account or provided personal data to dg66, please notify us immediately at [email protected] so that we may take prompt action. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing gambling platforms.

12. Changes to This Privacy Policy

dg66 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this policy, we will update the effective date displayed at the top of the page. Where the changes are significant, we may also notify registered users by email or via an in-platform notification.

Your continued use of dg66 following the posting of an updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how dg66 protects your personal data. The current Privacy Policy is always the version displayed on this page and supersedes all prior versions.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way dg66 handles your personal data, please contact our support team. We are committed to addressing privacy enquiries promptly and transparently.

You can reach us at: [email protected]. Please include your registered account email address in any privacy-related request so that we can verify your identity and locate your records efficiently. We aim to respond to all privacy requests within a reasonable timeframe measured from the date of receipt.